Contact information


THEODORE VAUSSIER / VAUSSIER
Client Communication & Contact Policy
Effective Date: 06/01/2025

1. PURPOSE & SCOPE

This Client Communication & Contact Policy (“Policy”) governs all modes of interaction—whether written, verbal, or digital—between Theodore Vaussier / Vaussier (“Vaussier,” “we,” “our,” “us”) and any individual, entity, or representative engaging with us (“Client,” “you,” “your”).

Due to the private, high-touch nature of the Vaussier experience, this Policy is strictly enforced to ensure professionalism, privacy, discretion, and brand integrity at all times.

2. OFFICIAL CHANNELS OF COMMUNICATION

All Client inquiries must be submitted through one of the following official and monitored channels:

We do not respond to messages or inquiries sent via personal emails, direct messages, third-party platforms, or social media accounts unless explicitly authorized in writing.

3. RESPONSE TIME & AVAILABILITY

Vaussier is a private house. We are not governed by retail expectations or corporate call center norms. All inquiries are reviewed carefully, and responses are issued only if warranted, relevant, and aligned with our brand priorities. Response time may vary based on the nature of the request and Client profile.

  • General Response Window: 3–7 business days

  • Bespoke Clients (by appointment): within 48 hours

  • Press & Legal: prioritized as appropriate

We do not guarantee a response to unsolicited or irrelevant communication.

4. NO WALK-INS / UNSCHEDULED CONTACT

Vaussier does not accept walk-ins, unscheduled calls, drop-by visits, or cold outreach. Physical access to any atelier, showroom, studio, or affiliated venue is strictly by private appointment only. Attempts to breach this policy may result in permanent blacklisting and, where applicable, legal action.

5. CONDUCT & COMMUNICATION ETIQUETTE

By contacting Vaussier, you agree to adhere to the following standards:

  • Communication must remain professional, concise, and relevant.

  • Any form of aggression, profanity, entitlement, or manipulation will result in immediate termination of contact.

  • Vaussier maintains a zero-tolerance policy for harassment, demand-based messaging, or attempts to circumvent protocol.

  • Respect must be shown for boundaries, artistic discretion, and the time of our staff, artisans, and representatives.

Any violation of these standards may result in the permanent revocation of purchasing privileges and/or legal pursuit for defamation, disruption, or abuse.

6. PRIVACY, NON-DISCLOSURE & DISCRETION

Clients may not record, transcribe, republish, or distribute any communication or correspondence from Vaussier, including emails, private messages, mood boards, pricing proposals, or internal documents.

You agree not to disclose or publicize details of any personal interaction, private appointment, quote, production process, or bespoke commission without prior, express, written authorization.

This clause extends to influencers, stylists, assistants, agents, and intermediaries. Discretion is not only expected—it is contractually required.

7. UNSOLICITED PROPOSALS & THIRD-PARTY PITCHES

Vaussier does not accept:

  • Unsolicited design ideas, mood boards, or samples

  • Licensing proposals

  • Collaboration offers

  • Internship or employment applications outside of our formal channels

  • Investment or acquisition inquiries from unvetted sources

Any such communication will be discarded without review or reply. Repeated contact may be classified as harassment or IP contamination and will be addressed accordingly.

8. RESTRICTED CLIENT STATUS

Vaussier reserves the right, at its sole discretion, to designate any individual or entity as a Restricted Client. Grounds for restriction may include:

  • Violation of communication policies

  • Suspicious or fraudulent behavior

  • Abusive or disrespectful tone

  • Repeated inquiries after refusal of service

  • Unapproved resale or media leakage

Restricted Clients are prohibited from all future correspondence and transactions. This restriction is permanent, enforceable, and irrevocable.

9. LEGAL NOTICE & RECORDKEEPING

All communication may be archived and monitored for legal, quality control, and security purposes. Any unlawful or defamatory content sent to Vaussier may be retained as evidence and pursued under applicable law.

Attempts to impersonate Vaussier staff or misrepresent affiliation with the brand may result in prosecution.

10. CLIENT ACKNOWLEDGMENT

By initiating contact with Theodore Vaussier / Vaussier, you hereby:

  • Acknowledge and accept the entirety of this Policy

  • Agree to conduct all communication in good faith

  • Understand that the privilege of contact may be revoked at any time

CONTACT DIRECTORY (SUMMARY)

Department Email Notes
General Inquiries contact@vaussier.com Non-urgent, high-level questions
Client Care / Orders clientcare@vaussier.com Order-specific concerns only
Shipping / Logistics shipping@vaussier.com Tracking, address verification
Legal / Policy legal@vaussier.com Contractual, policy, or claims
Private Commission / Atelier atelier@vaussier.com For qualified clients only
Media / Press Requests press@vaussier.com No unsolicited influencer requests

For all communication, brevity is valued, and discretion is mandatory.

If you wish to be considered for private consultation or appointment-only access, please submit a formal request to contact@vaussier.com with your name, country, and a brief note of intent.